About Michael Braverman

Michael Braverman is the Director of PureConnect Cloud Business Operations at Genesys.  In this role, he provides leadership in the strategic direction and operational initiatives of the PureConnect Cloud services. Before Genesys, he worked in the logistics and management consulting sectors. Michael earned a BS from Butler University and his MBA from the University of Notre Dame. He lives in the Indianapolis area with his wife and two sons.

About Juergen Tolksdorf

As Director of Innovations Group, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.

Luca Conti

About Luca Conti

Consulente per l'uso avanzato del social media marketing, segue l'evoluzione del social web dal 2002. Autore e curatore della collana Web & Marketing 2.0 per Hoepli, collabora con varie testate giornalistiche ed è un pioniere del blog.

About Cameron Smith

Cameron is the Global Director of Solution Strategy for Employee Engagement Solutions covering Workforce Optimization and Omnichannel Desktop with over 17 years of experience across operational and consultancy roles. He is responsible for the delivery of solutions to the market including Strategy and Commercial Readiness. Since beginning with Genesys in 2008, Cameron has been providing organizations globally with transformational thinking and delivery focused on Employee Engagement and Customer experience. He is a certified Customer Experience Professional and is currently based in Raleigh, North Carolina.

Luca Conti

About Luca Conti

Consulente per l'uso avanzato del social media marketing, segue l'evoluzione del social web dal 2002. Autore e curatore della collana Web & Marketing 2.0 per Hoepli, collabora con varie testate giornalistiche ed è un pioniere del blog.

About Colum Gorman

Colum is a Senior Account Executive for GAAP (Genesys App. Automation Platform) formerly known as SpeechStorm. He is responsible for GAAP sales across UK & Ireland, Southern EMEA and APAC. He has 25 years experience in the Contact Centre software industry covering many aspects but primarily Voice Recording, CRM and IVR. He is based in the Genesys Frimley office in the United Kingdom.

Merijn te Booij

About Merijn te Booij

Merijn te Booij is the chief marketing officer at Genesys. As CMO, Merijn leads the global marketing and product management organization. He is responsible for developing and executing the company’s technology vision, product strategy and go-to-market strategies to drive continued business growth and brand awareness. Merijn joined Genesys in 2000 as a sales consultant for its Europe, Middle East, and Africa region. Prior to his current role, he served as vice president of professional services, creating and leading the Genesys Business Consulting practice. Prior to Genesys, Merijn gained extensive experience in running contact centers, having managed contact center operations for the Dutch Automobile Association in Holland. Merijn holds a master’s degree in international law from the Rijksuniversiteit Utecht in the Netherlands.