About Chris Connolly

As VP of Product Marketing, Chris leads the global team responsible for defining and promoting software technologies is responsible for galvanizing development efforts to keep Genesys ahead of the technology curve in the areas of emerging AI, Sales and Marketing and Workforce Engagement Management

About Chip McCoy

Chip is the Genesys Global Technology Evangelist. Chip spent the first half of his Genesys years as a PureCloud software engineer and team lead for social engagement before transforming into his global strategy and evangelist roles. Possessing five patents pending, Chip continues his active involvement with new technologies like cloud, artificial intelligence, blockchain, automated vehicles, and behavioral shifts that are rapidly impacting the way our society communicates and connects moments. Chip lives in the heart of Tennessee. When not working as a futurist, Chip partners with his wife and family as volunteers every weekend mentoring inner-city and at-risk children.

About Juergen Tolksdorf

As Senior Director of ISV Partnerships & Strategic Alliances, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys' Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.

About Tibor Vass

Tibor Vass is Global Director of Solution Strategy Business Automation at Genesys. Tibor has more than 15 years of experience in strategic consulting and managing IT and telecommunication operations, cross-border service delivery, and mission-critical data center operations. He is responsible for the Genesys cross-platform Business Automation domain at a global level, which includes corporate strategy and enablement of sales, consultants and partners, the solution development roadmap—and delivering on global sales KPIs across verticals. Prior to joining Genesys in 2011, Tibor was a business development director and executive advisor for international businesses in the IT and telecommunication sectors.