Tom Eggemeier

About Tom Eggemeier

Tom Eggemeier is the president at Genesys. He is responsible for all of the company's customer-facing activities, including global sales, customer success, channel, and field operations. Prior to his current role, Tom led the Alcatel-Lucent global enterprise sales organization (which included Genesys) with revenue responsibility of approximately $1.8 billion. Previously, Tom held a variety of leadership roles at Alcatel-Lucent, Enterasys Networks, and Compaq in the areas of general management, sales and channels, product management, marketing, corporate communications, and research and development. Tom holds a juris doctor degree from the University of Chicago Law School, where he has served as a Visiting Committee member, and a bachelor’s degree from the University of Dayton.

About Roe Jones

Roe Jones is a Senior Marketing Manager at Genesys, focused on inbound solutions across the Genesys product portfolio. Roe joined Genesys in 2016 with the acquisition of Interactive Intelligence. His 18 years of experience span a variety of roles, including Customer Support, Professional Services, Product Management, Cloud Solutions and most recently Product Marketing.

About Charlie Godfrey

Charlie Godfrey is the Global Solution Services Director at Genesys. He has over 20 years of experience in contact center management and customer experience design. He has held positions of thought leadership in both technical and business organizations. Charlie was a Genesys customer prior to joining the company 8 years ago. Since coming to Genesys, he has worked with some of our largest customers to help them set their strategy, design differentiated customer experiences, and get the most value from their Genesys platform.

About Wendy Mikkelsen

Wendy Mikkelsen is a Director of Product Marketing at Genesys. In this role, she has responsibility for the strategic success of customer engagement solutions, driving product adoption and market awareness. Wendy has considerable professional expertise serving the contact center and communication industry for more than 20 years. Prior to Genesys, Wendy held various product and cloud marketing positions at Interactive Intelligence, Avaya and Nortel. Wendy has broad knowledge of the contact center market and provides educational opportunities for businesses to learn about next generation customer experience management strategies and solutions.

About Juergen Tolksdorf

As Senior Director of ISV Partnerships & Strategic Alliances, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys' Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.

About Juergen Tolksdorf

As Senior Director of ISV Partnerships & Strategic Alliances, Juergen manages the Technology Partnership Program and AppFoundry Program. Prior to this role, he managed Genesys' Solution Strategy and Research and Development groups within Genesys. Juergen joined Genesys in 2009 through an acquisition of a customer experience solution company that built voice self-service management and automated provisioning of Genesys environments. Juergen has a long history in contact center management and implemented a variety of customer experience strategies of large technology companies across Europe.

About Nupur Maini

Nupur Maini is the Senior Product Owner for Analytics and Reporting for PureConnect at Genesys. Prior to joining Genesys, Nupur had ten years of experience in managing CRM products and has worked with several Global Fortune 500 customers in a variety of roles in delivering, analyzing, product managing, and bringing innovative solutions to market in the CRM domain. When Nupur is not improving the customer experience she enjoys traveling and spending time with her family.

About Steve Kosiba

Steve is the Global Product Marketing Manager for Workforce Optimization and Decisions with over 20 years of experience in B2B and B2C companies. He supports workforce engagement solutions across the Genesys portfolio, bringing a diverse marketing background that includes public relations, advertising, market analysis and lead generation. Steve is a self-proclaimed foodie and a gourmet cook living in Indianapolis, Indiana.